Cancellation Policy

Cancellation Policy

1. Order Cancellation:

  • Customers can cancel their orders before a specific deadline or cutoff time specified by the grocery store.
  • The cutoff time may vary depending on factors such as the delivery/pickup time slot, preparation time, or other operational considerations.
  • Customers can typically cancel their orders through their online account, mobile app, or by contacting customer support via phone or email.

2. Refund Eligibility:

  • If an order is canceled within the specified cutoff time, customers may be eligible for a full or partial refund.
  • Refund eligibility and the amount refunded may depend on the store's policies and the specific circumstances of the cancellation.
  • Some stores may offer store credit instead of a refund, depending on their policies.

3. Late Cancellations:

  • If a cancellation request is made after the specified cutoff time, the grocery store may not be able to process the cancellation.
  • In such cases, customers may be charged for the order or may receive a partial refund at the store's discretion.

4. Refund Processing:

  • Refunds for canceled orders are typically processed using the original payment method.
  • The time it takes for the refund to be processed and reflected in the customer's account may vary depending on the payment provider and financial institution.

5. Exceptions:

  • Certain items or categories of products may be non-refundable or subject to different cancellation policies.
  • Perishable items, customized products, or items with limited shelf life may have specific guidelines regarding cancellations and refunds.
  • Customers should review the store's policy or contact customer support for more information on any exceptions or special cases.

6. Communication:

  • The grocery store may communicate the cancellation policy and any updates or changes to customers through their website, mobile app, email newsletters, or other relevant channels.
  • It's important for customers to stay informed and regularly check for any updates or changes to the cancellation policy.

Remember, the specific cancellation policy for a grocery website may vary depending on the store and its location. It's advisable to refer to the official website or contact customer support directly for the most accurate and up-to-date information regarding their cancellation policy.