Return Policy

We want you to be completely satisfied with your purchase from our grocery website. If you are not satisfied or have received a damaged or incorrect item, please review our return policy below:

1. Eligibility:

  • Perishable items such as fresh produce, meat, and dairy products cannot be returned due to their nature.
  • Non-perishable items, packaged goods, and household products may be eligible for return.

2. Damaged or Incorrect Items:

  • If you receive a damaged item or an incorrect product, please contact our customer service within [X] days of receiving the order.
  • We may request supporting evidence such as photographs of the damaged item or the incorrect product received.
  • We will either arrange for a replacement or provide a refund for the damaged or incorrect item.

3. Returns:

  • Non-perishable items may be returned within [X] days of the delivery date.
  • The item must be unused, unopened, and in its original packaging.
  • To initiate a return, please contact our customer service and provide the order details.
  • We may require you to provide proof of purchase, such as the order number or receipt.

4. Refunds:

  • Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • If approved, the refund will be processed back to the original payment method used during the purchase.
  • Refunds may take a few business days to reflect in your account, depending on your payment provider.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above, and then place a new order for the desired item.

6. Return Shipping:

  • If the return is due to our error, such as a damaged or incorrect item, we will cover the return shipping costs.
  • If the return is due to a change of mind or other reasons not related to our error, the return shipping costs will be your responsibility.

7. Exceptions:

Due to safety and hygiene reasons, certain items, such as personal care products, baby care items, and food items, cannot be returned unless they are damaged or incorrect.

Please note that our return policy is subject to change, and any updates will be clearly communicated on our website. If you have any further questions or need assistance with a return, please contact our customer service team, and we will be happy to assist you.